Refund policy

All sales are final and sold as is. We do not accept product returns or provide refunds.

Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, are ground rock powder used as suggested. Our rocks are minerals, as described by our suppliers and based on identifying mineral structure and optical appearance. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. Please see our return/exchange policy under the Shopify Return Policy. Your acceptance of the terms of purchase means you agree to and understand the returns/refund policy.

Shipping
All orders are shipped within 1-6 business days from when the order is placed. Orders placed over the weekend will not ship until the following week. Multiple orders will be processed in the order in which they were received.

PLEASE NOTE THAT WE CANNOT SHIP TO PO BOXES.

We offer USPS service, which allows us to assist more consumers in a more reliable and economical manner as we grow broader in distribution. Packages generally take 3-7 days from placing an order to arrival at your door. If you have additional shipping questions, please call us at 646-769-0011(new number).

If you purchased our product through an Ohm Representative or retailer, go to the original purchase location for any return or exchange.

Exchanges (if applicable)
We only replace items if they are mis shipped or damaged. If you need to return it for the same item, email pictures to ruth@ohmstateofmind.com. We will send the correct item or replace the damaged item.

Shipping
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Damage Due to Freight or Shipping
All shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check product carefully to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48 hours. Please send a picture to us and provide detailed information for any product damaged during shipping within that time. Please include a full description of the damages to the product and email to ruth@ohmstateofmind.com.

ohm.ReturnsandExchanges